Refund policy

Return & Refund Policy 

1. Return Window

We accept returns within 14 days of delivery. To be eligible for a return, your item must be unused, unworn, in the same condition that you received it, and in its original packaging with all tags attached.

2. Non-Returnable Items

Certain types of items cannot be returned:

Custom or personalized orders

Final sale or clearance items

Perishable goods or intimate/hygiene products (e.g., underwear, body jewelry)

3. Return Process

To initiate a return, please contact us at support@anyanbrand.com with your order number and the reason for the return. We will provide you with instructions and the return shipping address. Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

Customers are responsible for paying their own shipping costs for returning items unless the item arrived damaged, defective, or incorrect. Shipping fees are non-refundable.

5. Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund:

Approved Refunds: The refund will be processed back to your original payment method within 5–10 business days.

Late or Missing Refunds: If you haven't received a refund yet, check your bank account or contact your credit card company, as it may take time before your refund is officially posted.

6. Exchanges & Damaged Items

We only replace items if they are defective or damaged upon arrival. If you need to exchange a damaged item for the same product, email us immediately at support@anyanbrand.com.